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The return of goods is carried out in accordance with the Law of the Republic of Belarus from 09.01.2002 N 90-З (as amended on 22.06.2018) " On consumer protection ".
You can read full information about consumer rights in case of returning goods here - About Consumer Protection
You notify us by phone or email that you want to make a return and send things to the address:
224005, st. Pushkinskaya 1, Brest, Republic of Belarus, LLC MagpochtBay, on demand
MAIL ONLY
Where: 214961, Smolensk, Tikhvinka poselok, 62 (MagpochtBay LLC)
For clients from Russia: it is necessary to indicate bank details (Name of the Bank, Address of the Bank, TIN of the Bank, BIK Bank, K / S Bank, full name of the Beneficiary, Account of the beneficiary in the Bank) and the details of the passport (or other identity document) in return request or email
224005, st. Pushkinskaya 1, Brest, Republic of Belarus, LLC MagpochtBay, on demand
Where: 214961, Smolensk, Tikhvinka poselok, 62 (MagpochtBay LLC) (Moscow region, Podolskiy district, Lvovskiy settlement, Magistralnaya st., 7, MR ASC)
Where: 214961, Smolensk, Tikhvinka poselok, 62 (MagpochtBay LLC)
After receiving the return, you will be sent the money spent on the purchase of the product (s) on our website, excluding postage.
Money will be returned immediately after we receive the return. (In the event that it is not possible to immediately satisfy the consumer's requirements, the maximum period for satisfying the consumer's requirements cannot exceed 7 days from the date of the relevant demand, and if an examination is necessary - 14 days).
ATTENTION! RETURNS ARE ACCEPTED REGULAR PRICE PARCELS. IN THE CASE OF AN INCOME OF THE SENDER WITH COVERAGE, WE RETURN IT TO THE SENDER BACK.
When returning, items must be in the same form as they were received:
If the item did not fit, or did not like it, you have the right to return it to us within 14 days after receipt, and we undertake to return the cost of the item to you after receiving the return.
With regard to goods of inadequate quality, you have the right to present the requirements provided for in Article 20 of the Law if the defects are discovered within two years from the date of transfer of such goods by the seller to the consumer.
In the case when the order was paid through the Webpay system, the refund is made to the card from which the payment was made
The returned item must match the following parameters:
The return of the item, including the cost of postage back to us, is at the expense of the buyer .
Most often the item is returned for the following reasons:
updated 21 May 2024 17:58